Martin Robinson is the Owner and CEO of IRISS Inc., a leading manufacturer of infrared inspection windows. Robinson focuses on innovation and is a pioneer of Electrical Maintenance Safety Devices (EMSDs) that help protect technicians from harm while protecting their companies’ bottom line.

Alan Ross spoke with Robinson about the future of maintenance in a world where technology is accelerating at a breakneck pace, where good help is hard to find, and where poka-yoke — the Japanese term for “mistake proofing” — is becoming more and more important.